Appointment types and services

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INITIAL ASSESSMENT
 

• Initial assessments are booked as 90 minutes

• You will spend 60 minutes with your clinician evaluating your history and putting the pieces together

• The remaining 30 minutes will be spent creating an individualised summary of your session and providing information relevant to you and your treatment plan (this may include information to read, recommendations of health professionals to contact, tools, items to consider purchasing)

 

SUBSEQUENT SESSIONS & ONGOING CARE
 

• Subsequent sessions are 50-60 minutes

• 30-minute sessions are available for those who find longer appointments challenging​

• Ongoing support sessions are tailored​ to you and can include:

  • Working together to identify what is contributing to and triggering particular symptoms

  • Analysing your symptoms, energy patterns, daily demands and fluctuations in capacity

  • Proactive and reactive symptom management tips, tricks, strategies and plans  

  • Understanding the importance of pacing as a foundation and implementing your individualised pacing strategies physically, mentally, socially, environmentally and emotionally

  • Discuss the most suitable options for gathering activity and symptom data, such as an activity diary, wearable biofeedback devices such as Garmin, Fitbit, Apple Watch, Chest Strap etc, and heart rate variability (HRV)

  • Discuss how to use these to support your pacing, symptom management and capacity limits for more stable days

  • Implementing practical strategies to reduce the severity and duration of symptom flare-ups 

  • Assisting you with identifying comfortable rest and regulation strategies to support your pacing and nervous system 

  • Discuss your goals and work together to break these down into smaller steps so you can includ meaningful and enjoyable activities into your days

  • If and when appropriate, safe integration into enjoyable, functional and sustainable movemet / exercise / sport, including when and how to progress safely

  • Understand and identify the causes of sleep disturbances and techniques to help with sleep​

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NDIS
 

• We do see patients on the NDIS, however we are not a 'registered provider'

• Please ensure you already have approval for Exercise Physiology, otherwise you will be responsible for the fees 

• We cannot take on appointments for participants who are ONLY seeking reports. This is not the type of practice we run and nor does we have the time in the practice for extensive reports

• Please note that NDIS reports need to be scheduled into the calendar and will be billed for all time spent on researching, evaluating and interpreting questionnaires, liaising with other health practitioners and completing the report +/- making edits as requested 

 

LETTERS & REPORTS - ie: school/ work / GP / specialist
 

• We can complete letters and reports however these will need to be scheduled into the calendar and will incur a fee 

 

CLINICAL MENTORING
 

Jacqui has a huge passion for teaching others working with invisible illness clients. Whether this is just starting out working with this population or whether you want to discuss particular patients you’re working with to ensure you’re giving them the best possible therapy or assistance, Jacqui will be able to work with you via Zoom.

 

MEDICARE
 

• You will most likely be eligible for a GP chronic condition management plan (GPCCMP). This term is new since mid 2025. Unless otherwise specified by the referring GP, referrals to allied health services for patients with a chronic condition will be valid for 18 months. The number of sessions is no longer required to be written by the GP which gives the patient more flexibility to use their plan. HOWEVER, please note you only get 5 sessions per plan and we must know how many you want to use for your services with Dizzy hEDS & Co. If you use a Medicare service with another practitioner without us being made aware, you will not receive a rebate for that session. 

• The rebate is $63.40 back from Medicare. This will be more if over the Medicare threshold.

• You may need to advise your GP clinic when you make an appointment for the GPCCMP, as many clinics have different procedures on how they develop these, and you will need a longer appointment and/or an appointment with the GP and Nurse. 

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PRIVATE HEALTH INSURANCE
 

You may be covered for Exercise Physiology services with your private health insurance. Please check with your fund as the level of cover and conditions can vary from one insurer to another.

*Please be aware that you can only claim on Medicare OR private health insurance for each session. It is not possible to make a claim with both for one session. 

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** Please note that lengthy reports and correspondence may incur a fee to be read and summarised by your clinician