Dizzy hEDS & Co. Privacy Policy

Dizzy hEDS and Co. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage in our telehealth and face-to-face services. 

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1. Information We Collect 

We may collect the following types of information: 

a. Personal Information: 

• Name 

• Date of birth 

• Contact details (e.g., address, phone number, email, photo for system profile (with consent)) 

• Emergency contact information 

• Medicare number 

• Private health insurance details  

• NDIS claim information  

• Workcover claim information  
   

b. Health Information: 

• Medical history 

• Current health conditions 

• Medications 

• Treatment plans 

• Notes from consultations 
   

c. Technical Information (for telehealth sessions): 

• IP address 

• Device information 

• Browser type 

• Connection logs 
   

d. Payment Information: 

• Billing address 

• Payment method details (e.g., credit card information) 

 

2. How We Use Your Information 

We use the information we collect for the following purposes: 

• To provide healthcare services, including diagnosis, treatment, and follow-up care. 

• To schedule and manage appointments. 

• To communicate with you about your care. 

• To process payments and manage billing. 

• To comply with legal and regulatory obligations. 

• To improve the quality and security of our telehealth and face-to-face services. 

 

3. How We Share Your Information 

We may share your information with the following parties, as necessary: 

• Healthcare Providers: To coordinate your care and provide the best treatment possible we may shar your information with healthcare professionals involved in your care.  

• Third-Party Service Providers: To facilitate telehealth platforms, payment processing, or administrative services, subject to confidentiality agreements. 

• Legal and Regulatory Authorities: To comply with applicable laws, regulations, or court orders. 

• Emergency Contacts: In cases of emergency or as required for your safety. 

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner. 

• We will not sell, rent, or share your information for marketing purposes without your explicit consent. 

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4. Telehealth-Specific Considerations 

We take additional precautions to protect your information during telehealth sessions: 

• Secure Platforms: We use encrypted and secure telehealth platforms to safeguard your data. 

• Access Controls: Only authorized personnel can access your session information. 

• Session Recordings: Sessions will not be recorded without your prior consent. 

 

5. Data Security 

We implement strict measures to protect your information: 

• Encryption of data in transit and at rest. 

• Regular security audits and staff training. 

• Secure storage of physical and electronic records. 

• Limited access to your information on a need-to-know basis. 

 

6. Your Rights 

You have the following rights regarding your information: 

• Access: You may request a copy of your records. 

• Correction: You may request corrections to inaccurate or incomplete information. 

• Deletion: You may request the deletion of your information, subject to legal and professional obligations. 

• Consent: You can withdraw your consent for specific uses of your information at any time. 

• To exercise these rights, please contact us using the information provided below. 

 

7. Retention of Information 

We retain your information for as long as necessary to provide services, comply with legal requirements, and fulfill professional obligations. Records may be retained longer if required by law or for legitimate business purposes. 

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8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically. 

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9. Contact Us 

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: 

Dizzy hEDS and Co.  

0435 817 431 

jacqui@dizzyheds.com.au 
 
 

Thank you for trusting us with your healthcare needs